Help Home
Policy Center
Shipping Policy
Promotions
Coupons
Buying Guide
Payment Types
Delivery & Cancellations
Returns Refunds
Product Support
Staying Safe Online
Contact us
Online Safety

We take online safety very seriously. We’re aware fraudsters have all sorts of ways of exploiting customers, including sending scam emails, surveys and texts that claim to be from retailers like ours or pose as legitimate brands on social media sites.

We’ve put together some FAQs to help you stay safe when shopping online.

FAQs

How do I spot a scam email?

Some fraudsters try to steal personal information (like bank card details or passwords) by pretending to be a legitimate website or posing as a trustworthy sender in an email or text (SMS) message. This is known as phishing (or smishing if sent via SMS).

For example, a fraudulent email or text could be sent in the guise of a survey, competition or social media post. The aim is to trick you into visiting or submitting your details to an unsecure site.

Anyone can be targeted (not just Denril customers) and these fraudulent emails or texts often request personal information or ask you to confirm information.

It might be a scam when…

  • The message asks for personal information like your bank or payment details, username or password.
  • The sender’s email address looks suspicious.
  • There’s a sense of urgency, like a threat that your account will be closed unless you take immediate action.
  • The message has a generic greeting such as ‘Dear customer.'
  • You weren’t expecting it.

If you’re worried, don’t click on any links, open any attachments or forward to anyone else.

You can always get information directly from the company's legitimate website rather than a link in an email.

Please forward any suspicious emails or screenshots to: report.scams@denril.com

We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.

Help tackle fraud by also reporting the incident to law enforcement agencies.

How do I spot a scam text message?

Be wary of text (SMS) messages relating to competitions or voucher giveaways. Check official sites or contact the company directly using the contact details from the website. Report anything you don't think is authentic.

We will never contact you via SMS about credit refunds or credit limit increases.

Anyone can be targeted (not just Denril customers) and fraudulent texts often request personal information or ask you to confirm information.

Please forward any suspicious emails or SMS screenshots to: report.scams@denril.com

We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.

Help tackle fraud by also reporting the incident to law enforcement agencies.

How do I spot a scam on social media?

Be wary of any social media posts relating to competitions or voucher giveaways. Check official sites or contact the company directly using the contact details from the website. Report anything you don't think is authentic.

Anyone can be targeted (not just Denril customers) and fraudsters often request personal information or ask you to confirm information.

Please forward any suspicious emails or screenshots to: report.scams@denril.com

We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.

Help tackle fraud by also reporting the incident to law enforcement agencies.

How do I report a scam?

Please forward any suspicious emails or screenshots to: report.scams@denril.com

We can't reply to messages from this inbox but if you're concerned, have acted on any requests or clicked suspicious links contact us now.

Understand What are these frauds and how to escape such traps:

Read Online guide:

https://www.usa.gov/online-safety

https://www.actionfraud.police.uk/what-is-fraud

Help tackle fraud by also reporting the incident to law enforcement agencies.

For USA:

Report to Internet Crime Complaint Center (IC3) (https://www.ic3.gov/complaint/default.aspx)

Report to FBI’s online (https://tips.fbi.gov/)

For UK

https://www.actionfraud.police.uk/


How do I pick a safer password?

Here’s some advice on creating a strong password:

  • Make it long – the longer the password the more secure it is.
  • Consider basing your password on a sentence or phrase.
  • Use a mix of numbers and special characters.
  • Don’t use the same password for all your online accounts – you could end up having all your accounts hacked if a website is breached.
  • Don’t use people’s names – passwords like this are easily cracked using common hacking tools.
  • Try to avoid words that can be guessed after a little research on social media.
  • Use a secure password manager to generate and store your passwords.

Your Denril account password will need to be at least: 6 characters, 2 letters and 1 number.

For more on passwords visit

For more on password managers

How do I avoid computer viruses?

It's important to have antivirus software installed to help protect yourself from online attacks. Although you can’t prevent every cyber-attack with antivirus software, it can prevent hackers from getting into your computer or mobile device.

Not every intrusion into a computer is meant to cause damage or steal valuable information, that doesn’t mean the attack isn’t dangerous. All intrusions into a computer exploit what is known as a vulnerability, or a weakness in the computer’s operating system or other software.

Here are a few tips to help you stop spyware infecting your device:

  • Only download and install programs from websites you trust
  • Only buy trusted and well-known, subscription-based programs
  • Read security information, privacy statements and license agreements when you install software
  • Don’t click 'OK' or 'I Agree' on pop-up windows, unless you know what you’re signing up for
  • Make sure you keep your device’s software up to date. Software and app updates contain vital security updates that help protect your devices from cyber criminals.

 

Want a bit more advice on online safety?

Try these…

https://www.usa.gov/stop-scams-frauds

https://www.usa.gov/online-safety

https://www.ic3.gov/complaint/default.aspx

https://www.getsafeonline.org/

https://www.actionfraud.police.uk/

https://ico.org.uk/

https://www.cyberaware.gov.uk/

 

*Reporting a scam or getting help... *

Please forward any suspicious emails or screenshots to: contact us now (https://www.denril.com/contact/)

Help tackle fraud by also reporting the incident.