Shipping and Handling Policy
Shipping and Handling*
We ship all over the world with lots of flexibility, multiple number of warehouses and 47 different carriers to serve better to our customers.
- The Total Delivery Time is: Processing Time + Shipping Time. We promise to dispatch your package within 24 hours and provide you with a tracking number. The Shipping Fee will depend on the weight and shape of the item(s). We charge consistently low shipping fees to help you save more.
- We offer shipping insurance (for a small nominal fee) to protect your package against any loss or damage during transit, however this is completely optional. If you chose insurance, we are responsible for the safety of the package during transit and will provide you with associated after-sale services. If you chose not to take insurance, this will be reflected in the after-sale support.
- For Flat Rate Shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world.
- We have warehouses in USA, Europe and Asia. We will ship from the closest warehouse to your shipping address. The shipping time will depend upon the type of shipping option you have chosen at the time of order however the general guideline is given for the possible understanding (excluding processing & dispatch time);
4.a) USA & Canada Shipping
a.1) 24 Hours (from USA warehouse)
a.2) 1 to 3 business days (from USA warehouse)
a.3) 4 to 7 business days (from UK & Europe warehouse)
a.4) 7 to 14 business days (from all other warehouse)
a.5) Priority / Urgent shipping (for Non-USA warehouse)
4.b) UK & AUS Shipping
b.1) 2 to 34 business days (from USA warehouse)
b.2) 4 to 7 business days (from Europe warehouse)
b.3) 7 to 20 business days (from all other warehouse)
4.c) South America Shipping
c.1) 4 to 7 business days (from USA warehouse)
c.2) 15 to 30 business days (from all other warehouse)
4.d) Rest of the word
We offer 3 kinds of shipping methods: flat rate method, standard shipping and expedite (Urgent / Priority) shipping method. 27 kinds of different carrier to meet your needs. You have the flexibility to choose the one that matches your requirements. For Flat Rate shipping, we ship your package by post office which takes about 7 to 25 business days to most countries in the world. For Standard Rate shipping, we ship your package using an express mail service, this generally takes 5-10 business days to almost any country in the world. For Expedited Rate shipping, we can ship by DHL depending on the destination location.
d.1) 15 to 25 business days (from USA warehouse)
List of warehouses around the globe**
USA & UK: US1, US2, US3, US4, US5 (US5 in South America), UK1, UK2
Europe: FR1, FR2, IT1, GR1, BL1
Asia: HK1, JP1, SG1, AUS1, TH1, CN1, CH2, CN3, CN4, CN5
*Updated on December 2019.
** US: United States of America, UK: United Kingdom, FR: France, IT: Italy, GR: Germany, BL: Belgium, HK: Hong Kong, JP: Japan, SG: Singpore, TH: Thailand, CN: China.